Our IT Director was brought in to this organisation that provides training and support for young people to develop a charity digital transformation roadmap.

Company Profile

This business is one of the oldest and largest charities in the world. It provides services for the young across a range of sectors, including training, education, health and accommodation. Headquartered in London, the company works across more than 100 independent centres.

CEO’s Mission

The company’s small IT department required a Director and a general overhaul. In addition, they needed a specific charity digital transformation roadmap. As it is, they were paying for multiple third party providers and expensive external contracts was a huge drain on resources. Outdated and overworked systems required an extensive review.

What Our Director Did

IT Team Restructure And Recruitment

The IT Director began by reviewing and overseeing the IT Support/Infrastructure and Development Team, recruiting a team of 15 Microsoft specialists for the nationwide organisation of 1,500 people. This was then transitioned into building an infrastructure team looking after the Microsoft Azure Portal. Among the appointments the Director made were a small team of developers specialising in Microsoft Dynamics and a Reporting & Business intelligence team. Also, a Compliance team to handle data protection, a Project & Portfolio Management team and two contract-led Business Analysts.

Systems And Software Improvements

As well as onboarding the entire company to new enterprise architecture, the Director created the business’s own API library for B2B customers to integrate with. This was then streamlined with business services and all B2B clients for ease of use. The Director headed up a complex Business Process Management project. This helped in connecting and working with all the many different strands of this huge organisation.

Digitised Training Resources

The Director pioneered a learning resource project using a patent-pending Droplet Computing system that allowed organisation students to access the in-house training academy on any device. Crucially, they could do so without having to rely on internet connectivity. The Director sourced devices for a per head cost of around £50, and used this cloud-based approach to make systems accessible across the company’s service area. This is just one of the examples of how this project worked to improve efficiency while cutting costs.

The Results

After completion of this project, the organisation saw significant savings across a number of areas, including an annual saving of over £50k from removing the use of legacy third-party providers and a 25% saving (£25k) by renegotiating fixed-line connectivity contracts. The Director also tailored contracts for mobile phones across the business, generating a saving of 75% of the previous cost. In total, the business saw incredible savings of around £230k. By the end of the Director’s work, the team had grown in size and was more experienced, equipped and efficient across the board. The newly built IT department brought services in-house, which provided excellent value for money and meant the company had more control over every aspect of the business.