The company, a leading pan-Asian retailer, embarked on a journey of cross-regional retail innovation to streamline its operations and enhance growth.
Company Profile
Operating over 10,000 supermarkets, convenience, and health and beauty stores, this leading pan-Asian retailer is committed to providing quality and value through a compelling retail experience, delivered via a robust store network with efficient supply chains.
CEO’s Mission
The Group CEO recognised the necessity to leverage the company’s scale for increased revenue and profit. This ambition necessitated the integration of supply chains and technology across various brands and countries. With each brand operating multiple IT systems maintained by local teams, the CEO’s vision was to implement shared services and systems across the group to augment supply chain efficiency and curtail costs.
IT Director Objectives
- Lead the regional IT team to build and execute a plan for shared systems and operations.
- Collaborate with business leadership to identify and implement key growth initiatives.
- Cultivate a culture of innovation, delivery, and operational excellence within the IT team.
- Coach and mentor talent for future leadership roles and change projects.
What The IT Director Did
Provided Leadership And A Change Roadmap
To begin with, the IT Director performed a comprehensive review of the business, IT systems, and organisation. Collaborated with key business and IT leaders to develop and gain board approval for a list of initiatives, priorities, and associated costs.
Executed The Change Roadmap
Developed a standard operating model for supermarkets, hypermarkets, and convenience stores. Selected and implemented ERP systems suitable for the new operating model, reorganised the technology team, and outsourced operations to a shared service centre in Manila. Led a large regional IT team to implement major ERP and digital systems across the group. This marked a pivotal moment in cross-regional retail innovation.
Day-To-Day Management Of The Business
Ensured the continuity of existing retail systems amidst the change. Played a pivotal role in fostering a culture of innovation, managing day-to-day operations, and spotting opportunities for improvement. Built a team equipped with the talent, resources, and infrastructure to support the agreed direction of business.