Our IT Director was tasked with providing this marketing intelligence company with an organisational model. Furthermore, the director helped provide integration and move away from outdated practices. Finally, the director helped provide ongoing mentorship and guidance on best practices.
The company, part of a FTSE 100 listed business which operates in 43 countries and employs around 11,000 people. It is a market intelligence business within the Built Environment sector.
The customer has data and several digital platforms at the heart of its business. These products are built, maintained, and supported by a combination of internal and external 3rd party teams. This approach has lead to siloed working and poor alignment between product teams and business expectations.
The mission therefore is to address these challenges and to build an integrated team consisting of the business and the product team. This needed to be done so by working to known practices with transparent governance to drive trust and confidence across the stakeholder community in what the product team do.
What Our Director Did
In order to address the challenges identified the IT Director:
- Designed a new organisational model joining up the product development team with the business with clearly defined roles and responsibilities for all involved
- Designed and implemented a new governance and operating model for the development of product within the organisation. The key focus being to minimise meeting time, allowing all stakeholders more time to focus on their main role.
- Gain acceptance of the new target operating model across all affected stakeholders by explaining the benefits
- Educate and mentor all business side stakeholder in the development process. This allows them to understand better the challenges/difficulties technology team face and also the impact of changing requirements and priorities has therefore enabling hem to make better / informed decisions
- Educate all stakeholders in the new process during a phased implementation of the change
Over the course of 6 months, we managed to get all the changes seamlessly implemented across all internal and external stakeholders. At the inception of the engagement, there was no agreed definition of success, i.e. senior stakeholders decided not to define one and it was agreed that they would “just know” or “have a feeling that this is now working”. Great to hear the customer now has that feeling and reports that the mission has clearly been achieved.