IT Operations Leadership expert Peter Mills has an extensive background in IT and cybersecurity. His career, spanning decades, shows a blend of technical expertise and strategic leadership. He is responsible for significant contributions in various senior roles within the industry.
During his tenure as Operations Director at Acora – IT & Cybersecurity Managed Services, Mills demonstrated capability in delivering IT services to a broad spectrum of clients, ranging from large corporations to SMEs. He played a pivotal role in leading the strategic roadmap for the service operations division. This included managing annual budgets, and directing a service improvement program to enhance efficiencies and customer satisfaction. His leadership was integral in owning ISO certifications 9001 and 20000, where he led a development program to enhance quality standards and implement revised processes for optimised service quality. Notably, under his guidance, the division’s profitability improved by 20%. His responsibilities extended to serving as a Transition Project and Service Board member, offering oversight and guidance on project methodology, and he was committed to service improvement and customer satisfaction, evident in his management of delivery processes and internal reporting to senior management.
Before joining Acora, Mills served as an Information Technology Service Management Consultant. In this role, he offered consultancy and tactical Service Management knowledge to a CRM implementation team. This led to a service improvement review of the Operations division. This role involved collaborating with process owners to enhance service processes across the business.
Mills joined EnablesIT as Chief Information Officer and Operations & IT Director. His strategic vision and operational excellence were key in developing a 5-year strategy and growth plan for the company. He oversaw major incidents to resolution, ensured compliance with ISO standards, and was instrumental in service catalogue management and team development. His leadership significantly contributed to the company’s growth and profitability.