The company, specialising in packaging equipment and consumables, is steering towards efficient IT transformation to support its rapid growth in the UK, EU, and the US.

Company Profile

A UK-based company provides a comprehensive range of packaging equipment and consumables to businesses, including some of the UK’s largest fulfilment centres. Their technology and packing equipment are known for delivering significant efficiency improvements.

CEO’s Mission

Despite a consistent growth of over 25% annually over the past three years, the IT systems were not scaling effectively with the business, impacting stability and margins. To address these challenges, the company appointed an experienced IT Director to conduct a comprehensive audit and propose strategic improvements.

IT Director Objectives

  • Conduct a thorough audit to pinpoint risks and opportunities within the IT landscape.
  • Develop and implement a plan to enhance IT systems, processes, and organization.
  • Upgrade IT systems and services to better serve customers and internal teams.
  • Drive overall business efficiency through technological enhancements.

What The IT Director Did

Conducted A Detailed IT Audit

The IT Director carried out an extensive audit covering applications, databases, infrastructure, technical partnerships, security, IT controls, incident management, disaster recovery, and organisational structure. The findings and recommendations were compiled into a report and received full board approval.

Executed Audit Recommendations

  • Selected and integrated new ERP and managed service partners to modernise the core business systems.
  • Built an internal IT team to enhance capabilities and reduce dependency on external resources.
  • Implemented a suite of IT controls, processes, and service management tools to ensure robust operations and service delivery.
  • Documented and improved key system and business processes, providing comprehensive training to business users.
  • Focused resources on resolving stability issues with system integrations and leveraging standard Microsoft tools to bolster business efficiency.

Through these steps, the IT Director led an efficient IT transformation, aligning technology with the company’s growth trajectory and improving margins by enhancing internal capabilities and system stability. The transformation not only stabilised the IT infrastructure but also positioned the company to continue its growth trajectory with improved operational efficiency and customer service.

The Results

  • Automation of some key functionalities led to a reduction in workload and improved efficiency for the business  
  • New partners were successfully onboarded.  
  • Support to the business improved along with the availability of the systems 
  • The New IT team had a positive impact with application support, process improvement and development.  
  • New IT controls, processes and service management tools provided full visibility of deliverables 
  • Improved automated communication between sales, operations, logistic partners and customers 
  • Changed the IT culture from a reactive to a pro-active mindset. This resulted in IT driving system enhancements rather than waiting for someone in the business to ask.